Why do Trading floors need specialized solution?
Globally, financial regulation and compliance is complex and varied -- It doesn’t matter who is responsible, Traders require the same information -
100% auditability and call recording
Complete customer privacy
Total transaction security
The need for Extreme Communications Capabilities in the time Critical Environment is evident in the nature of the business. The combination of high pressure, high volume, multi channel communications means users and administrator needs extreme technologies to support these needs.
A standard Desk Phone doesn’t provide the scope or density of features required to be effective and efficient. To communicate effectively, they need many different types of connections. To work efficiently, they need simultaneous access to from 4 to 16 different communications channels on a dense, easy-to-use device.
Technology - Not an Easy Task to Decide
For business & IT it’s always a tricky question - How to choose right technology that trading staff will use to communicate with counter parties, clients and colleagues?
The answer is “not one size fits all” and whereas in the past the choice per user was essentially small, medium or large but today’s options include Virtual environment / Cloud solutions that provide multichannel communication in a very different way.
Voice is a much smaller part of trading now a days, but it is still important for financial institutions to have robust voice systems that support their operating styles. As a generalization, banks seek advantage from new technology while remaining cautious about any risk of service disruption. Banks don’t want to miss out on cost savings or flexibility but neither do they want to lose reliable functionality or do anything to upset their heaviest trading floor users.
Trader’s few Key Requirements
Even though each customer is different, needs differ bank to bank but some of the key features desired by all traders are
Multiple handset support
Push to talk / push to mute capabilities
Line sharing / Line conferencing without any restriction
Continuous recording – adherence to compliance
Robust & User-friendly Touch Screen trading device
Seamless Experience & GUI on both Hard Device & Soft Client.
Standard features Like One Touch Dialling, Hold, Directory, Call History, Call queue, prioritization, and so on.
Seamless Communication with Back Office.
Our Offering -
Atos Unify OpenScape Xpert is a powerful, robust, voice over IP multi-line communications solution for the challenging and fast paced trading communication needs based on specialized telephony devices that supports multiple features and capabilities specifically designed to enable users to quickly visualize and manage calls with a single button pressing. Atos Unify OpenScape Xpert delivers the dramatic numbers needs for high performing communications capabilities including:
High customization capabilities both across the communications process and deeply for each user.
Mass and simultaneous communication outreach capabilities.
Combine large numbers of active lines with numerous users for intense synchronization when needed.
Unify OpenScape Xpert offers Highly usable interface so you can customize to users high demand features -
Users work in teams and have many calls in parallel, with more than 600 lines-per-user possible.
Teams get defined lines – with team members sharing lines – with all users having access to all team lines.
Incoming calls are shown in call queue and can be answered with individual prioritization.
Team functions: Barge in, fast call hand over, line conferencing, Quick audio conferencing.
Ring transfer for quick profile / group change.
Macro programming for defined emergency calls.
Monitoring of up to 16 lines in parallel per user.
Up to 4 handsets / microphones / headsets in use.
Unify OpenScape Xpert support Broad application suite and open interfaces for UC integration-
Expand the capabilities of the desktop device by providing additional information or functionality via XML application support
XML
UC
Directory Services
instant Web play
Unify OpenScape Xpert solution offers Robust, enterprise grade security with many options for different security policies.
A high level of security is maintained in all areas of the product: Access is protected bypass words for administration and users. The password policy comes with powerful configuration options. Data connections for management are using secure protocols and both signaling and voice (media) connections can be secured by standard means.